1. Basic definitions
Buyer - an individual intending to order or purchase products, or ordering, purchasing or using products exclusively for personal, family, household and other needs not related to business activities, who placed an Order in the manner specified in these Rules, or specified in the Order as the recipient of the Products.
Seller - IE Proleev K.V. (TIN 183509360206, PSRNIE 319183200064181), selling products.
Online store - a site where any Buyer can get familiar with the presented Products, their description and Products prices, select a specific Product, method of payment and delivery of Products, send an Order by e-mail or place an Order by phone. Website - http://www.myquestgo.com/
Product - an object of purchase and sale (quest) not removed and not limited in civil circulation and presented for sale in the Online store by being placed in the appropriate section of the Online store.
Order - an electronic request of the Buyer in the Online store for the purchase and delivery to the address specified in the request for the Products selected in the Online store, sent via the Internet and/or communicated by the Buyer to the Seller by phone 89128594104
Delivery service - a legal entity and/or an individual entrepreneur providing services for the delivery of Orders to Buyers under an agreement with the Seller.
2. General provisions
2.1. These "Rules for the sale of products in the Online store https://myquestgo.com/
" (hereinafter referred to as the "Rules") determine the procedure for the retail purchase and sale of Products through the Online store, and in accordance with art. 437 of the RF Civil Code are an official public offer (hereinafter referred to as the "Offer Agreement") of IE Proleev K.V., hereinafter referred to as the "Seller", addressed to individuals, hereinafter referred to as the "Buyer", the Seller and the Buyer are also collectively referred to as the "Parties" , and each separately as the "Party".
2.2. Each Party guarantees to the other Party that it has the necessary legal and active capacity, as well as all the rights and powers necessary and sufficient to conclude and execute a retail sales agreement.
2.3. By ordering Products through the Online store, the Buyer agrees to these Rules.
2.4. Relations between the Buyer and the Seller are subject to the provisions of the RF Civil Code (including the provision on retail sale and purchase (§ 2, chapter 30), the RF Law "On Protection of Consumers' Rights" dated 07.02.1992 № 2300-1, Rules for Distance Selling of Goods approved by the RF Government Decree № 612 dated 27.09.2007 and other legal acts adopted in accordance with them.
2.5. The Seller reserves the right to make changes to these Rules; therefore, the Buyer undertakes to regularly monitor changes in the Rules published on the Internet store page "Offer Agreement".
2.6. The Buyer agrees with these Rules by clicking on the "Buy" button when placing an Order, or by dialing the appropriate phone number (when placing an Order by phone).
2.7. Current version of the Rules is published on the website of the Online store in the section "Offer Agreement".
3. Order registration and timing
3.1. The Buyer's Order can be placed by phone and/or via the Internet on the Website.
3.1.1. When placing an Order by phone, the Buyer confirms being familiar with the rules for selling Products through the Online store and provides the Seller's employee with the information required to place the Order.
3.1.2. When placing an Order via the Internet, the Buyer fills in an electronic Order form for the Product in the Online store and sends the formed Order to the Seller via the Internet.
3.2. After receiving the Order, the Seller agrees the Order data with the Buyer by phone, including the date and time of the product delivery. Specified date and time depend on the delivery region and the time required to process the Order.
3.3. If after receiving the Order the Seller finds out lacking the required quantity of the ordered Product in the warehouse, the Seller informs the Buyer about it by phone and e-mail. The Buyers has the right to agree to accept the Product in the quantity available from the Seller, or to cancel this Product item from the Order. If the Buyer does not respond within 3 (three) calendar days from the date of notification by phone and e-mail, the Buyer is considered to have refused the order.
3.4. If the Buyer has any questions regarding the properties and characteristics of the Product, before placing the Order the Buyer should contact the Seller by phone: 88002014240
3.5. Offer Agreement is considered concluded from the moment the Buyer places the Order.
3.6. The Seller has the right to change the content of the completed Order, namely, to replace an item included into the box (set) with an item of another manufacturer that is similar in its characteristics and properties, without notifying the Buyer about it.
4.1. The Seller will make any effort to comply with the delivery times specified in the "Delivery and Payment" section, however, delays in delivery are possible due to unforeseen circumstances occurring through no fault of the Seller.
4.2. The risk of accidental loss or accidental damage of the Product passes to the Buyer at the moment of the Product transfer and the Buyer signing the documents confirming the Order delivery.
4.3. Delivery methods:
• Courier delivery service
• Postal delivery service
4.4. In order to deliver the Product to the Buyer and/or the Recipient, the Seller uses the third party services.
More detailed information is indicated in the section "Delivery and Payment" on the website of the Online store.
4.5. Upon delivery, the ordered Products are handed over to the Buyer or the person indicated as a recipient in the Order.
4.6. The Buyer and/or the Recipient at the moment of receipt of the Product receives a documentation package for the Product:
• a sales receipt or a document of the registered form of delivery service replacing it (in case of payment for the product upon delivery);
4.7. The Buyer and/or the Recipient confirms with a signature on the Sales Receipt, which is at the same time the Product acceptance certificate, that the Product was delivered in due form, in due time, that the Buyer and/or the Recipient have no complaints about the appearance and completeness of the Product.
5. Payment for the Product, delivery
5.1. The price of the Product is indicated next to the specific name of the Product in the Online store.
5.2. The price of the Product in the Online store can be changed by the Seller on a unilateral basis. The price of a product which an order had already been placed for can not be changed.
5.3. The delivery cost of the ordered Products is fixed. More detailed information is indicated in the section "Delivery and Payment" on the website of the online store.
5.4. Payment for the Product and delivery by the Buyer is made in rubles:
- in case of the Product delivery by an employee of the Courier Delivery Service - in cash to the employee of the Courier Delivery Service upon receipt of the Product;
- cash on delivery in case of the Product delivery by Russian Post;
- in other cases - by bank transfer on the website through the Tinkoff payment system to the Seller's bank account or by transferring funds from the Buyer's account to the Seller's account.
6. Return of Products
6.1. Return of product of proper quality.
6.1.1. The Buyer has the right to refuse the ordered Product at any time before its transfer to the Buyer, and within 3 (three) working days after receiving the Product.
6.1.2. Return of the Product of proper quality is possible if its marketable condition (packaging, seals, labels), consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product (sales receipt (acceptance certificate) are preserved. The Buyer's lack of this document does not deprive the Buyer of the opportunity to refer to other circumstances of purchase of the Product from the Seller.
According to paragraph 1 of article 25 of the RF Law "On Protection of Consumers' Rights" dated 07.02.1992 № 2300-1, it is impossible to return the product of proper quality that was in use.
6.1.3. If the Buyer refuses the Product of good quality, the Seller must return the amount of money paid by the Buyer under the contract, except for the Seller's expenses for the delivery of returned product from the Buyer, no later than ten days from the date the Buyer submits corresponding request.
6.2. Return of product of inadequate quality.
6.2.1. The Buyer who was sold a product of inadequate quality, if the Buyer was not informed about it, has the right, at his choice:
• demand free elimination of defects in the product or reimbursement of expenses for their correction by the buyer or a third party.
• demand a proportional reduction in the purchase price.
• demand replacement for the Product of a similar brand (model, article number) or for the same Product of another brand (model, article number) with corresponding recalculation of the purchase price. Whereby in relation to technically complex and expensive products these requirements of the buyer are subject to satisfaction in case of significant deficiencies.
• has the right to refuse to execute the contract and demand the return of the amount paid for the product. At the request of the Seller and at his expense, the Buyer must return the defective Product.
6.3. Exchange and return of the Product is carried out in the manner prescribed in these Rules.
6.4. Return of the products is carried out on the basis of the Application for the Return of Products submitted by the Buyer and signed by the Buyer, scanned and sent to the e-mail: firstname.lastname@example.org
The Application for the Return of Products should indicate:
• full company name (name) of the Seller;
• full name of the Buyer;
• name of the Product;
• date of the conclusion of the contract and the transfer of the Product, receipt;
• reason for the return of the product;
• Buyer's demand
• amount to be returned;
• method of returning funds;
• account details of the Buyer or another person specified by the Buyer for the return of funds for the product;
• the Buyer's signature and the date of signing the application.
6.5. Refund for the returned Product is carried out no later than 10 (Ten) calendar days from the date the Buyer submits the corresponding request. The Buyer's claim is deemed to be submitted on the day of receipt of the Application for the Return of the Product by the Seller.
6.6. When exchanging and returning a product of inadequate quality, the Buyer, in addition to sending the Seller an Application for the Return of the Product, must also contact the Seller by phone: 89128594104
7. Warranties and responsibility
7.1. The Seller is not responsible for damage caused to the Buyer as a result of proper and improper use of the Products purchased in the Online store.
7.2. The Seller is not responsible for the Buyer's losses incurred as a result of:
• incorrect filling of the sales receipt, including incorrect indication of personal data,
• illegal actions of third parties.
7.3. The Buyer undertakes not to use the ordered Product for business purposes.
7.4. The Parties are exempt from liability for full or partial failure to fulfill their obligations if such failure was the result of force majeure circumstances that arose after the entry of Rules into force, as a result of emergency events that the Parties could not foresee and prevent by reasonable measures.
7.5. In other cases not provided for in clause 7.4. Of the Rules for non-fulfillment or improper fulfillment of their obligations, the Parties shall be liable in accordance with the legislation of the Russian Federation.
8. Confidentiality and protection of personal information
8.1. Use of information provided by the Buyer and received by the Seller:
8.1.1. The Seller uses the information received from the Buyer:
• to fulfill their obligations to the Buyer;
• to evaluate and analyze the work of the online store, to form a database of Buyers;
• to determine a winner in promotions conducted by the Seller.
126.96.36.199. The processing of personal data means any action (operation) or a set of actions (operations) performed with personal data using or without using automation tools, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data. (Federal Law No. 152 "On Personal Data")
8.1.2. The Seller has the right to send advertising and informational messages to the Buyer. If the Buyer does not wish to receive advertising and informational messages from the Seller, he should refuse to receive such messages by clicking on the "unsubscribe from mailing" link at the bottom of any informational message from the Seller.
8.2. Disclosure of information received by the Seller:
8.2.1. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller in order to fulfill obligations to the Buyer.
8.2.2. It is not considered a violation of obligations to disclose information in accordance with reasonable and applicable legal requirements.
8.4. The Seller receives information about the IP address (unique identifier of the device connected to local network and/or the Internet) of the Website visitor. This information is not used to identify the visitor.
8.5. The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations and/or its transfer to third parties not directly related to the execution of Orders, in accordance with cl. 4 of art. 16 of the Federal Law "On Information, Information Technologies and Information Protection".
9. Other conditions
9.1. Relationship between the Buyer and the Seller are subject to the law of the Russian Federation.
9.2. The Buyer guarantees he/she understands all the conditions of these Rules and accepts them unconditionally and entirely.
9.3. In case of positive feedback and claims from the Buyer, he/she should contact the Seller by phone +79128594104 or write to e-mail email@example.com